Return and Refund Policy

What’s Refunded:

When your return arrives, we’ll quickly and carefully check it over to make sure it meets our standard return rules. If everything looks good, we’ll immediately process a refund back to your original payment method. The following details explain our simple refund process, which is designed to be clear, honest, and efficient for every single customer.

Refund Eligibility

To get your refund approved and moving forward, these conditions must be met completely:

  • The item you send back is unused, undamaged, and follows our Return Policy, with all original tags, labels, and protective wrapping still perfectly attached.

  • You must include a valid proof of purchase—like a receipt or order confirmation—so we can easily verify your order and confirm your eligibility for a refund.

  • Your return needs to have been officially reviewed and authorized by our customer service team first. This step ensures it aligns with our service terms and quality standards.

How Refunds Are Processed:

Once our team has verified and fully approved the returned item, we will start the refund process right away. Here are a few important things to know about how the money gets back to you:

  • Refunds are generally issued within 5 business days after we confirm your return has been approved and that it meets all the required criteria.

  • The money will be credited directly back to the exact payment method you used during your original purchase—whether that was a credit/debit card, PayPal, or another method.

  • Please remember that the exact time it takes to show up in your account can differ based on your bank or financial provider’s policies, and this final step is completely outside of our control.

Refund Amount

You will be refunded the full cost of the item, but please note that we do not refund the initial shipping fees. If, however, the return is because we made a mistake—for example, if you received something damaged, defective, or the wrong product—we will pay for the return shipping and provide a prepaid label to make the return completely smooth and free for you.

Late Refunds

If more than 10 business days have passed since your return was approved and you still haven’t seen your refund posted, please reach out to our team at Support@casnom.online. We promise to immediately look into it with our payment partners and will keep you updated throughout the process to prevent any further delays.

Partial Refunds

In a few specific situations, we may only issue a partial refund. If this happens, we will always inform you about the deduction beforehand:

  • If the item is returned showing noticeable damage, wear, or clear signs of use that make it harder for us to resell.

  • If essential components, accessories, instructions, or the original packaging are missing when we receive the return.

  • If your return is requested after the official 30-day return window but is still approved for limited refund consideration.

Exchanges

If you want to exchange your item (say, for a different size, color, or model), the simplest method is to first return the unwanted item for a refund. Then, just place a brand-new order for the item you want. We currently don’t offer automatic exchanges; this two-step process ensures accurate tracking and a standard, reliable procedure for every transaction.

Need Support?

If you have any questions at all, run into an issue, or simply need help with a refund, our friendly and dedicated customer support team is ready to assist you. Contact us anytime at Support@casnom.online, and we’ll get back to you promptly with guidance specific to your situation.

For more Information

Business Name: Casnom
Business Mail: Support@casnom.online
Business Hours: 9:00 AM – 5:00 PM (Monday – Friday)
Business Address: 21628 John Cowan Dr, Bullard, TX 75757, USA

Live Chat: 24/7 at the store